Job Description
Essential Duties and Responsibilities:
• FAE's in support of revenue growth at all assigned accounts in the local and SEA region
• Solution architect and presentation skills to help expand channel/ enterprise account penetration and loyalty
• Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions
• Provides technical leadership in Pre-Sales and oversee implementation of such solutions
• Effectively engage with customers’ technical team, gain and maintain trust
• Highly technical problem solver who understands system architecture, hardware and software interaction
• Should possess basic HW debug skills and be capable of performing hands-on activities onsite
• Manage and leads product HW and SW engineers during product development
• Manage and leads teams during investigation and resolution of problems in the field
• Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues
• Develop and review systems solutions, technical bid responses and presentations
• Work cross-department to ensure customer satisfaction and timely resolution of issues
• Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs
• Ability to present the corporate brand, product messaging and solutions to customers
• Visit on-site facilities and operations to enable solution integration and issue resolution
• Provide support for on-site data center audits and surveys
• Some travel required (up to 30%)