Supervisor, People Experience

Department Overview

This role is focused on US market execution, coordination, and operational ownership. 

Scope includes:

• Day-to-day operational support and query resolution for US markets
• Monthly roster reviews and execution, including new, closed, sold stores, and role changes
• User and group governance covering All Staff, Best Bets, District, and Profit Center groups
   

End-to-end US KPI management, including:

• Monthly data entry and validation
• Analytics and reporting for US Profit Centers
• Leadership KPI reports and executive updates
• Preparation and distribution of KPI reports to US McOpCo audiences
• Escalation management related to access issues, automation gaps, and compliance risks
• Cross-functional coordination with Global SPAN, Atos, HR, Operations, and Legal teams
• US Owner Operator (OO) deployment planning, execution, and project management, including stakeholder management
• Compliance, audit readiness, and ongoing risk management support
• Activation and engagement content inputs for project and leadership decks
• Oversight and validation of automation outputs (GAM / DMRs)

Qualifications

• Bachelor’s degree
• 5-8 years’ experience in related field 
• MS Proficiency
• Strong attention to detail and ability to follow structured processes. 
• Good communication skills 
• Willingness to learn and grow in a fast-paced environment.