Job Description
Department Overview
The Global Restaurant Experience Team is responsible for elevating CX & EX through transforming a restaurant's physical space into a functional, visually appealing, and immersive environment that enhances the overall dining experience, making the McDonald's experience distinctively golden.
The scope includes but is not limited to the following: Design/Experience Strategy, Interior Decors, Customer & Crew Components & Corporate Design.
Collaborates with development leads for US, IOM (International Owned Markets), and IDL (International Development Licenses) Segments & the Global Development team to identify and address opportunities to elevate customer & employee experience, fueling the ability to accelerate new store development & grow sales of the existing portfolio.
Duties
Role Overview: This role involves all customer-facing areas and brand extensions, and the scope can include interior/terrace decors, crew facilities, brand extensions, family & play, acoustics, lighting, optimizing initial investment and efficiency of operation, all while ensuring solutions stay true to brand & allow markets sufficient license to address local constraints/conditions. The Designer will support the Senior Team in the development of concept-driven spatial and brand experiences, handling the day-to-day design execution. This includes tasks such as developing design intent assets, selecting furniture, and integrating branding elements into the space.
Key Responsibilities:
- Assist in developing floor plans, layout designs, and 3D visualizations under the direction of senior staff.
- Support the selection of materials, colors, finishes, and furniture as guided by project leads.
- Help prepare design documentation, including 2D CAD drawings, mood boards, and 3D renderings, ensuring accuracy and completeness.
- Coordinate with vendors and the RX/RI team to gather and review materials for projects.
- Support the implementation and final setup of design projects, ensuring tasks are completed as instructed.
- Contribute design ideas throughout the creation process and assist in designing specific areas or features to complement the overall restaurant concept.
- Engage with suppliers, external partners, and internal teams to support development and creation activities as assigned.
- Conduct visual and material trend research to assist in maintaining concept relevance and encouraging innovation.
- Assist with Worldwide Convention initiatives under the guidance and supervision of senior staff.
- Continuously contribute to refine and improve design concepts based on received feedback and new directions from leadership.
- Collaborate with & support the Integration Team on:-
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- Establishment of approvals for any products/solutions required by the aesthetic/experiential design that need to be integrated into GRS.
- Production of guidelines and training of Segment teams to facilitate excellence in design deployment.
- Influence without the direct exercise of command; persuasion is required to effect change.
- Demonstrate strong communication skills, allowing one to engage with individuals who may hold different perspectives but share a common interest, primarily motivated by a shared goal of finding a resolution.
- Play an active role in contributing to the performance & success of the Team.
Qualifications
- BA or equivalent in architecture, special, or experiential design
- 2 years of experience in creating spaces with retail, multi-site food and beverage design preferred.
- Requires knowledge of specific technical/operational practices.
- Proven track record driving outcomes with internal and external stakeholders
- Focus on customer experience and the ability to lead related initiatives.
- Ability to produce high-quality 3D models/visuals
- Strong sense of ownership, initiative, and creative curiosity
- Resilient under feedback and capable of managing multiple priorities
- Open, collaborative, and inclusive in the creative process