Back to jobsArrange service delivery for issues related to Wärtsilä supplied equipment for ESB installations during the entire Lifecycle Services.
Assist in handover meeting between Project Management, ESS Lifecycle and Agreement Managers, and prepare warranty announcement.
Secure quality of claim resolution process within assigned region with clear communication and follow-up on all issues (registered claims).
Initiate and support prompt resolution of customer issues by fast and efficient warranty handling including vendor reclaiming together with internal stakeholders (Area Expertise Centres, Energy Storage & Optimization (ESB)Technical Expertise Center, Agreement and Energy Warranty Services (EWS) teams).
Initiate and support prompt resolution of customers issues by fast and cost-efficient way of sending manpower to site when needed by using own Field Service (FS) Resources, vendors, and sub-contractors.
Deliver set targets for Customer Satisfaction and Hit Rate as measured through Customer
Engagement Management Survey (CEM)
Completeness and quality of the work performed in accordance with the ESB Lifecycle Management process.
Take ownership and ensure trouble free operation of the supplied equipment for the customer and Wärtsilä.
Initiate request to provide access to Wartsila online services as new customer installations approach commercial operations date.
Assist ESS Lifecycle Manager in all duties.
Ensure that correct warranty data is present in SAP Project Builder on the WBS level and ensure all internal stakeholders maintain data on their responsibility level.
Minimize agreement and warranty costs for Wärtsilä and customers.
Support and suggest any improvements needed on the operative agreement and warranty handling process within the North and South American region.
Monitor and engage with daily agreement management and warranty handling activities, to lead and act when needed.
Follow Wärtsilä business ethics and rules.
Support local Houston warehouse ESS activities, if needed.
There may be occasions that are required to be On-Call to provide 24/7 Support to the Expertise Center and the ESS Remote Technicians.
Excellent working knowledge of SAP, Microsoft Office Suite, Asana, a big plus.
