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Job Description
How You’ll Contribute
As an Application Specialist, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
- Supporting the firms finance systems and ensuring its smooth operation across the finance function and wider business.
- Assist with testing the system during the upgrades and reporting issues to the hosting centres or vendors.
- Ensuring adequate support levels are provided to users and issues raised are resolved in a timely manner with minimal disruption to operations.
- Assist with supporting queries that requires technical assistance in terms of querying data from the systems database
- Troubleshooting and root cause analysis of various queries and issues related to the finance system
- Ensuring the use of the firm’s systems are for the benefit of the firm and any abuse or misuse is reported to department head in a timely manner.
- Provide level 2-3 support for end users experiencing local technical issues, working closely with colleagues in technology function to understand critical issues
- Link in with global COEs as needed, leveraging for complex technical challenges or end user issues
- Resolve any problems with the finance system with urgency as they arise
- Support system and upgrade testing and problem resolution
- Run standardized reports as designed and understanding the logic to assist with user queries