Job Description
Your responsibilities
WFP Deployment Knowledge Management development & governance
· Ensure deployed WFP processes align to agreed design principles, controls, and governance structures.
· Capture feedback and lessons learned to drive continuous improvement.
· Work closely with Subject Matter Experts (SMEs), Country HR, HR Operations, and COEs to gather, validate, and document end-to-end HR processes and other development material.
· Create, review, and update Knowledge Articles, SOPs, FAQs, and process maps as required
· Ensure all documents follow defined knowledge standards, templates, and version control guidelines.
· Own the lifecycle management of HR knowledge content—from creation and approval to periodic review, archival, and retirement.
· Ensure timely publication and upkeep of knowledge content in the Knowledge Portal (SAC PCP, SharePoint / ServiceNow / other KM platforms).
· Support WFP process stabilization and transition activities by ensuring accurate and readily available knowledge documentation.
· Coordinate with Technology teams for system-related knowledge enablement (SuccessFactors, ServiceNow, etc.).
· Conduct periodic quality checks, gap analysis, and audits of existing knowledge content.
· Track knowledge effectiveness metrics such as usage, feedback, accuracy, and resolution enablement.
WFP Deployment & Implementation
· Support the planning and execution of WFP process deployment across functions, geographies, and designed region.
· Understand the WFP functionality for operational implementation and business routines. Ensuring alignment. Answering queries and as when required
· Understand deployment plans, milestones, dependencies, risks, and issues.
Change, Communications & Engagement
· Build strong working relationships to influence adoption, reinforce ownership, and enable accountability.
· Support forums and governance by providing clear recommendations and deployment insights, where appropriate
· Assist in delivering WFP communications approach aligned to the overall change approach
· Coordinate timing and sequencing of communications to align with key WFP milestones and planning cycles.
· Ensure consistency of messaging across all WFP-related communications.
Training & Capability Enablement
· Assist in coordinate and facilitate training sessions, workshops, and knowledge transfer activities.
· Deliver training and briefing sessions, ensure business users are confident in applying WFP outputs to decision-making, planning, and scenario discussions.