Customer Support Associate II
Job Description
Position:
Customer Support Associate IIJob Description:
Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX.
What You'll Be Doing:
• Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
• Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing
• Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
• Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.
What You'll Need:
Typically requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience.
Intermediate knowledge of Microsoft Excel.
Ability to communicate fluently in English.
Experience supporting sales efforts.
Communication skills teamwork-oriented.
Industry experience is preferred.
Work Arrangement:
Hybrid: 3 days in office / 2 days work from home
What’s In It For You?
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
30 days of Christmas bonus
40% vacation premium
12 vacation days plus 2 floating days, sick days and holidays
Vision and Dental Assistance
Life Insurance
Healthcare Insurance
10% Food/Pantry Vouchers
Restaurant Vouchers
13% Savings Fund
Growth Opportunities, and more!
Annual Hiring Range/Hourly Rate:
$19,000 - $23,000 MXN Monthly
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
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