Performance and Resolution Analyst (m/f/d)

As a Performance and Resolution Analyst you will describe, analyze, and resolve application and system problems. The candidate will need to work efficiently across functional teams of IT professionals to troubleshoot complex issues. They will supervise the resolution of all issues assigned for their care. The analyst will raise critical issues appropriately to the supervisor and support teams and instantiate the crisis process to address critical issues. The analyst will contribute to the remediation of issues and address inefficiencies in processes and documentation of applications and systems. The analyst will identify trends in alerting telemetry data and will work proactively with other teams to solve issues. The analyst will automate or script repeatable tasks. They will work with other infrastructure teams to develop analyst training and are able to lead medium-to-high complexity operational projects.

Key Responsibilities:

• Perform troubleshooting and triage of systems/networking issues while creating best practices. 
• Ability to communicate trends and potential solutions to technology stakeholders for review and implementation. 
• Able to direct the efforts of and train less experienced analysts. 
• Assess and enforce quality of analyst efforts utilizing trend reports and ticket reviews. 
• Collaborate with analysts to support, maintain, and refresh systems and networking technologies per procedures established by implementation teams.
• Coordinate Operational support efforts in system outage resolution.

Qualifications:

• Minimum bachelor’s degree in systems administration or another computer-related field.
• Fluent in written and spoken English
• 5+ years of IT Operations experience or SRE roles.
• What IT technologies do you have the most experience managing?
• 5+ years’ operating systems or networking administration experience
• What layer of the network stack have you had experience managing or troubleshooting?
• What types of operating systems have you had experience managing or troubleshooting?
• Scripting and automation experience

Applicants must have familiarity with some of the following tools or infrastructure technologies:

• Splunk – Log collection and analytics software
• Thousand Eyes – Digital Experience and Monitoring platform
• Cisco Meraki – Software Defined Networking Infrastructure
• Palo Alto Network Firewalls
• VMware AVI Load Balancers
• Microsoft Azure Virtual Desktop and Cloud PC’s 
• SyslogNG – Syslog collection software

Do you demonstrate strong analytical abilities to quickly resolve technical problems? Apply today!

About us: 

PPG: WE PROTECT AND BEAUTIFY THE WORLD™ 

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. 

The PPG Way 2030  

We are customer champions 

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. 

We act with purpose and speed 

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.  

We are excellent operators 

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win 

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. 

We are PPG proud 

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. 

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to  https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [email protected]. 

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process. 

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.