Job Description
About the Team
At Outreach, our Account Management team is more than a retention engine; we are strategic partners to some of the most innovative revenue teams in the world. We bring curiosity, hustle, and a genuine passion for helping customers succeed. As AI continues to reshape how sales teams operate, we are at the forefront, using cutting-edge tools to work smarter and deliver greater impact for our customers every day.
The Role
The primary purpose of the Account Manager is to retain current customers and identify opportunities to grow or expand their presence and usage across the platform. This role is responsible for driving value and adoption within an assigned territory of customers, primarily in our Commercial segment. You are responsible for managing the relationship with current customers, including contract renewals, identifying expansion opportunities, and managing the sales cycle for those expansions. Additionally you are responsible for driving platform adoption, assessing overall health of a customer’s engagement with Outreach, and providing strategic insight and guidance to customers aligned with their goals. Your primary points of contact within existing customers will include both above the line contacts (CRO, COO, CEO, CFO, and CISO) as well as below the line contacts (System Administrators, GTM Leaders, Marketing/content, Revenue Operations, etc). Key performance indicators include, but are not limited to, customer retention and renewal targets, net revenue retention, expansion quota attainment, renewal forecast quality and accuracy, platform utilization and adoption, and customer sentiment. We expect you to act as trusted advisors to the Revenue Office for their customers and to provide guidance throughout the customer’s journey.
Preferred location/time zone: Candidates located in or able to work primarily within U.S. Central Time are preferred.
About the Team
At Outreach, our Account Management team is more than a retention engine; we are strategic partners to some of the most innovative revenue teams in the world. We bring curiosity, hustle, and a genuine passion for helping customers succeed. As AI continues to reshape how sales teams operate, we are at the forefront, using cutting-edge tools to work smarter and deliver greater impact for our customers every day.
The Role
The primary purpose of the Account Manager is to retain current customers and identify opportunities to grow or expand their presence and usage across the platform. This role is responsible for driving value and adoption within an assigned territory of customers, primarily in our Commercial segment. You are responsible for managing the relationship with current customers, including contract renewals, identifying expansion opportunities, and managing the sales cycle for those expansions. Additionally you are responsible for driving platform adoption, assessing overall health of a customer’s engagement with Outreach, and providing strategic insight and guidance to customers aligned with their goals. Your primary points of contact within existing customers will include both above the line contacts (CRO, COO, CEO, CFO, and CISO) as well as below the line contacts (System Administrators, GTM Leaders, Marketing/content, Revenue Operations, etc). Key performance indicators include, but are not limited to, customer retention and renewal targets, net revenue retention, expansion quota attainment, renewal forecast quality and accuracy, platform utilization and adoption, and customer sentiment. We expect you to act as trusted advisors to the Revenue Office for their customers and to provide guidance throughout the customer’s journey.
Preferred location/time zone: Candidates located in or able to work primarily within U.S. Central Time are preferred.