Assistant Ombuds - Congregate Care

Assistant Ombudsman, Congregate Care Are you passionate about advocating for the rights and well-being of individuals? Do you possess strong communication, problem-solving, and investigative skills? If so, the The Department of Health and Human Services (DHHS), Division of Customer Experience (DCE) team is looking for an Assistant Ombuds. The Office of Ombuds investigates and resolves concerns from the public, ensures rights of individuals are supported, provides recommendations to agencies, and advocates for the people we serve. This office plays a key role in moving the vision of the Department forward in ensuring that all Utahn's have fair and equitable opportunities to live safe and healthy lives. The Assistant Ombuds will assist in the following program areas: Child Protection, Congregate Care, Disability, and DHHS Constituent Services. Why You Should Join Our Team Become an integral part of the Utah Department of Health and Human Services (DHHS) and contribute to the vision of advocating for, supporting, and serving all individuals and communities in Utah; and ensuring all Utahns have fair and equitable opportunities to live safe and healthy lives. Help us achieve this through effective policy and a seamless system of services and programs. Responsibilities: Investigate and Resolve Complaints: Receive, investigate, work to resolve complaints, while ensuring a fair and impartial process. Advocacy: Act as an advocate to ensure individuals rights are upheld, their concerns are heard, and their needs are met. Information and Education: Provide individuals, their families, facility staff, and the public with information about their rights, relevant laws, and the services of the Ombuds program. Data Collection and Reporting: Maintain accurate records of complaints, investigations, resolutions, prepare detailed reports, and contribute to program data collection and reporting requirements. Collaboration and Communication: Establish and maintain effective working relationships with facility staff, state agencies, and community partners. Systemic Advocacy: Identify systemic issues and advocate for policy and practice changes.