Policy, Education, & Website Administrator

Key responsibilities and day to day responsibilities of this position: Personnel Management: Supervise, mentor, and review the work of a Technical Writer, ensuring all team deliverables meet quality standards and project deadlines. Administrative Rulemaking: Draft, edit, and shepherd administrative rules through the formal update process to ensure division operations remain in compliance with state and federal laws. Medicaid Provider Manual Oversight: Serve as the lead editor and content manager for Medicaid provider manuals, coordinating with subject matter experts to ensure technical accuracy for DSPD Medicaid waiver providers. Instructional Design E-Learning: Develop engaging, interactive training materials using Articulate 360 (Storyline/Rise) and manage the deployment of content to the Learning Management System (LMS). Digital Accessibility Remediation: Perform deep-level remediation of PDF documents to ensure they are fully accessible to screen readers and compliant with Section 508/WCAG standards. Website Administration: Maintain and update the division’s website, ensuring that content is current, user-friendly, and logically organized. Policy Procedure Development: Lead the creation and standardization of internal policies and procedures to streamline workflow and improve organizational consistency. Cross-Functional Collaboration: Act as a liaison between technical staff, legal teams, and executive leadership to translate complex regulatory requirements into plain language. Content Governance: Audit existing documentation libraries regularly to archive outdated materials and prevent the "permanent loss" of critical institutional knowledge.