Back to jobsDevelop a clear understanding of customer requirements and consistently meet or exceed expectations by delivery service with a professional and positive attitude
Proactively monitor customer and network shipment lead times across Domestic, European, and UK operations, identifying potential delays and working collaboratively with operations to minimise disruptions and implement alternative solutions.
Produce daily reports and checks to monitor and resolve shipment discrepancies with a customer focused solution
Prepare and issue performance reports to customers in the event of service discrepancies.
Manage customer complaints in a professional and empathetic manner, taking ownership to resolve issues efficiently and de-escalate situations where necessary.
Deliver prompt, accurate, and compliant responses to all internal and external customer queries via phone, email, and internal systems, with a strong focus on first-time resolution.
Responsible to build and develop, strengthen and maintain customer’s working professional relationships
Manage and monitor value added service requests
Maximise revenue by upselling, identifying and capturing value added service charges and ensuring all additional charges are captured and communicated for invoicing.
Foster a collaborative team environment by working closely with colleagues and internal stakeholders to ensure service levels and customer expectations are consistently achieved.