Back to jobs
Job Description
Key Responsibilities Conduct patient onboarding and medication initiation support, including education on therapy expectations, administration techniques (e.g., injections), side effect management, and adherence strategies. Perform regular clinical follow-ups to assess treatment response, tolerability, adherence, and patient-reported outcomes; escalate or collaborate with prescribers when therapy adjustments are needed. Deliver comprehensive medication reviews and reconciliations, identifying drug therapy problems, optimizing regimens, and ensuring safe, evidence-based care. Provide ongoing patient counselling and disease state education, addressing clinical questions and empowering patients in self-management of chronic conditions. Develop and maintain clinical education materials (e.g., patient guides, injection training resources, disease state information, call scripts) to support consistent, high-quality patient care. Collaborate with physicians, nurses, and other healthcare providers to support coordinated, patient-centered care and resolve therapy-related issues. Monitor and document clinical outcomes and patient interactions, ensuring accurate and compliant records aligned with regulatory and organizational standards. Support adherence programs and persistence initiatives, including proactive outreach and follow-up for high-risk or priority patients. Participate in quality improvement initiatives to enhance patient experience, clinical outcomes, and operational workflows. Assist with training and mentorship of team members in patient counselling, onboarding processes, and clinical best practices. Contribute to program development and special projects, including new patient care pathways, education initiatives, and service enhancements.