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Volkswagen

Customer service employee in leasing (f/m/d)

Beograd, RS, 11000Posted 1 weeks ago

Job Description

Possible Tasks within this Role

Client Management: Scheduling and reception of clients; intake, processing, and case management related to loss events (partial losses, total losses, theft, misappropriation) concerning financed assets.

Claims Authorization: Issuing approvals for payouts related to loss events.

Insurance Review: Submitting objections to insurance calculations and related matters.

Claims Processing: Systematic handling of loss events, preparation of supporting documentation, and archiving.

Stakeholder Coordination: Cooperation with dealer service centers, insurance companies, and clients.

Qualification requirements

Education: Minimum VI level of professional education with an economics background.

Experience: At least 2 years of work experience in insurance and claims-related roles.

Language Skills: Active knowledge of the English language (written and spoken).

IT Skills: Proficient use of MS Office applications.

Skills

  • Communication Skills
  • Emotional Intelligence
  • Teamwork
  • Work Ethic

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1-10 employees
София, BG
Website
Customer service employee in leasing (f/m/d) at Volkswagen | Renata