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Job Description
Jr. Business Intelligence Analyst
Department: Customer Support
Employment Type: Full Time
Location: EMEA-Poland
Description
The Jr. Business Intelligence Analyst supports the development and delivery of analytics solutions that enable data-driven decisions within the Customer Success organization. This role provides foundational BI execution by building visualizations, validating data, supporting automation initiatives, and contributing to reporting infrastructure that underpins OPEX’s Customer Success digital-first strategy. The position partners with senior analysts, CS leaders, and cross-functional stakeholders to ensure accurate insights, improved visibility of KPIs, and smoother operational workflows.
Role expectations
- Develop basic dashboards, reports, and data visualizations aligned to OPEX and CS operational needs.
- Support data validation, cleansing, QA routines, and integrity checks across BI assets.
- Participate in backlog refinement, sprint planning, JIRA ticket creation, and requirement gathering under Agile/Scrum methodologies.
- Assist in the creation of PowerApps or lightweight automation tools to streamline CS processes.
- Provide data extracts, ad-hoc insights, and structured support for ongoing analytics initiatives.
- Collaborate with analysts, trainers, and regional leaders to understand reporting requirements.
- Monitor BI tools for accuracy, performance, and user access needs.
- Maintain technical documentation for dashboards, queries, and solutions.
- Contribute to continuous improvement projects driven by KPI results, operational inputs, or OPEX priorities.
What we're looking for
- Bachelor’s degree in computer science, information systems, engineering, statistics, mathematics, or a related field preferred.
- 0–1 year of BI, data analysis, analytics support, or technology-related experience.
- Proficiency in English (written and spoken). Additional European languages are an advantage.
- Foundational SQL and basic Power BI/Tableau capabilities.
- Strong analytical mindset and problem-solving ability.
- Basic knowledge of PowerApps, O365 automation, and scripting (preferred).
- Ability to translate basic business needs into technical requirements.
- Understanding of KPIs, data structures, and dashboard logic.
- Collaboration skills in fast-paced, multi-market environments.
- Familiarity with Agile/Scrum rituals and requirement documentation.
- Data-related certifications (preferred).
- SCRUM Fundamentals or Agile basics (preferred).
- MS O365 package general/advance knowledge
Additional Information
The final offer is determined based on the scope of the role, level of responsibility, experience, education, completed training, and key competencies of the candidate.
Align Technology, in addition to statutory benefits, provides a comprehensive set of perks designed to support employee comfort and professional development. Available benefits include, among others: private medical care through Luxmed, a Multisport card, private life insurance, a social fund, meal subsidies, and discounts on company products.
Information regarding compensation policies and salary ranges for this position can be found in the Compensation Policy available under the Corporate Disclaimers section of our careers site: https://jobs.aligntech.com/corporate-disclaimers
We encourage all candidates to review this document before moving forward in the recruitment process.
Align Technology, in addition to statutory benefits, provides a comprehensive set of perks designed to support employee comfort and professional development. Available benefits include, among others: private medical care through Luxmed, a Multisport card, private life insurance, a social fund, meal subsidies, and discounts on company products.
Information regarding compensation policies and salary ranges for this position can be found in the Compensation Policy available under the Corporate Disclaimers section of our careers site: https://jobs.aligntech.com/corporate-disclaimers
We encourage all candidates to review this document before moving forward in the recruitment process.