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Job Description
Provisioning Technician
Department: Service Desk
Employment Type: Full Time
Location: Louisiana
Reporting To: Devin Harris
Compensation: $35,000 - $45,000 / year
Description
The Provisioning Technician is responsible for the end-to-end deployment, configuration, and security of client endpoint devices. This role ensures that all desktops, laptops, and mobile devices operate efficiently and securely within an MSP environment. A successful candidate will thrive in a high-volume setting, balancing technical precision with operational efficiency to meet strict deployment timelines.
Key Responsibilities
Endpoint Management & Deployment
- Execute the full endpoint lifecycle, including provisioning, onboarding, and decommissioning.
- Maintain a high-volume workflow, managing 7+ active device setups simultaneously to meet performance goals.
- Troubleshoot hardware, OS, driver, and application issues during the staging process.
- Performs endpoint imaging, rebuilds, and refreshes as required by client specifications.
Quality Control & Operations
- Maintain a "Progress Report" for every device and secure Manager sign-off for Quality Control (QC) prior to shipping.
- Validate the accuracy of the specific machine, assigned user, and shipping destination.
- Ensure a premium "white glove" client experience by including pre-filled "Thank You" cards and professional packaging in every shipment.
- Adhere to a strict efficiency goal of 2 hours or less for a full device setup.
Security & Compliance
- Deploy and manage security tools including AV/EDR, disk encryption, and patch management.
- Remediate vulnerabilities and ensure all endpoints comply with client security policies.
- Assist in security incident responses related to endpoint hardware.
Tools, Systems & Documentation
- Utilize RMM, MDM, and PSA tools (ConnectWise preferred) for device management and asset tracking.
- Maintain accurate asset records and contribute to the creation of Standard Operating Procedures (SOPs).
- Collaborate with Service Desk and Security teams to resolve escalated technical issues.
Skills, Knowledge & Expertise
Required
- 2–4 years of experience supporting Windows and/or macOS endpoints in an MSP or enterprise environment.
- Expertise in Windows 10/11 and/or macOS administration.
- Proficiency with endpoint security solutions and RMM/PSA tools.
- Proven ability to multitask in a fast-paced hardware deployment environment.
Preferred
- Experience with Microsoft Intune, Jamf, or similar MDM platforms.
- Knowledge of Microsoft 365 and Azure AD.
- Relevant certifications (CompTIA A+, Network+, or Microsoft).
Key Competencies
- Efficiency-Driven: Capable of meeting the 2-hour setup goal while maintaining 7+ concurrent builds.
- Detail-Oriented: Commitment to the QC process to ensure zero-defect deployments.
- Client-Focused: Dedicated to providing a high-quality "unboxing" experience for the end user.
- Proactive: Identifies recurring issues and recommends automation or process improvements.
Job Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401k