IT Project Manager (MSP Onboarding & Professional Services)

Department: Projects

Employment Type: Full Time

Location: Texas

Reporting To: Leighton Poley

Compensation: $85,000 - $105,000 / year

Description

• Serve as the primary point of contact for onboarding new clients, ensuring a seamless and positive experience.
• Collaborate with clients to explain the scope of services, outline the implementation process, and communicate how to access technical support.
• Fully document client environments by collaborating with the technical team for technical details while capturing processes, milestones, and client-specific requirements.
• Coordinate implementation of MSP services by assigning appropriate technical resources and monitoring progress.

• Email security filtering and protection
• Endpoint protection and monitoring
• Multi-factor authentication (MFA) and basic identity access management (IAM)
• Security awareness and phishing simulation training
• Configuration change detection and auditing
• SaaS cloud security monitoring
• Security information and event management (SIEM)
• Automated configuration processes and workflows
• Threat detection, response, and proactive threat hunting

• New installations or replacement of firewalls, switches, and wireless access points, etc.

• New installation or replacement of on-premises servers with new on-premises or cloud-hosted server infrastructure.
• Includes configuring server roles and features such as Active Directory, DHCP, DNS, File, and Print services.

• Azure/Entra domain joining of devices.
• Migrating email solutions.
• Configuring and migrating file structures to SharePoint.

Key Responsibilities

• Define the project scope, objectives, and deliverables.
• Develop detailed project plans, including timelines, milestones, resource allocation, and budget management.
• Schedule resources effectively, planning up to a month in advance to ensure optimal use of personnel and equipment.
• Assign tasks to MSP Project Engineers and Technicians and monitor progress to ensure successful completion.
• Monitor and track project progress, identifying potential risks and implementing mitigation strategies.
• Track and manage project financial variances to ensure projects remain within scope and budget.

• Develop and maintain project budgets, tracking expenditures to identify variances and adjust plans accordingly.
• Forecast project end dates and resource requirements.
• Utilize Microsoft Excel and ConnectWise to track and analyze project financials, including budget variances, resource allocation, and cost-to-completion.
• Prepare and present financial reports on project performance, including cost-to-completion and profitability analysis.
• Ensure accurate forecasting and financial reporting throughout the project lifecycle.

• Act as the primary point of contact for clients during project execution.
• Conduct project kick-off meetings with clients to discuss goals and objectives.
• Regularly communicate project status, risks, and issues to project stakeholders.
• Work closely with cross-functional teams to ensure seamless integration of services.
• Participate in team meetings and contribute to process improvement initiatives.

• Identify potential project risks and develop mitigation strategies.
• Monitor and manage project risks throughout the project life cycle.
• Collaborate with other teams to escalate major risks and issues as necessary.

• Ensure that all projects are delivered on time, within scope, and within budget.
• Ensure adherence to quality standards, project management best practices, and compliance with project specifications.
• Conduct project evaluations in the forms of profitability reports and after-action reviews.

• Maintain high customer satisfaction through professional and courteous interactions.
• Serve as the primary point of contact for clients, addressing and resolving customer concerns promptly.
• Conduct project close-out meetings and obtain client feedback.
• Coordinate the resolution of technical issues in a timely and effective manner.

• Lead and manage project teams, including technicians, engineers, installers, and subcontractors.
• Assign tasks and responsibilities to team members, providing guidance and support as needed.

• Enforce safety protocols and procedures to maintain a safe work environment.
• Conduct safety training and ensure team members adhere to safety guidelines.
• Investigate and report any accidents or incidents.

• Lifting up to 50lbs., twisting, bending, walking upwards of 2-3 hours consistently during surveys.
• Travel to client locations and back to headquarters, distance depending on client, but averaging between 30 – 60 miles one way.
• Must be willing to work outside of regular business hours depending on the needs of the project and client.

Skills, Knowledge & Expertise

• Associate’s degree in information technology, Business Administration, or related field.
• 3+ years’ experience in IT project management or coordination.
• Proven ability to manage financial aspects of projects, including budgeting, forecasting, and variance analysis.
• Proficiency in Microsoft Excel is a must.
• Proficiency in PowerPoint is a must.
• Proven experience in managing IT projects.
• Excellent communication and interpersonal skills to interact with clients, team members, and stakeholders effectively.
• Ability to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment.
• Excellent organizational and problem-solving skills with a keen attention to detail.
• Excellent ability to delegate responsibilities.

• Bachelor’s degree in information technology, Business Administration, or equivalent.
• 5+ years’ experience in IT project management or coordination.
• Prior experience with ConnectWise PSA and RMM.
• Relevant IT certifications such as: CompTIA Project+, CAPM, PMP, ITIL 4 (Foundation or Specialist), Six Sigma (Yellow or Green Belt).
• Experience managing or implementing:
• Email security filtering and protection.
• Endpoint protection and monitoring solutions.
• Multi-factor authentication (MFA) and identity access management (IAM).
• Networking installations, including firewalls, switches, and wireless access points.
• Server installations, including configuring roles like Active Directory, DHCP, DNS, and File/Print services.
• Azure/Entra domain joining and Microsoft 365 migrations.
• SharePoint configuration and file structure migrations.
• Strong understanding of security awareness training and phishing simulation processes.
• Knowledge of security information and event management (SIEM) and SaaS cloud security monitoring.

• Have previous experience working with an MSP or in an MSP environment.
• Implement or oversee the implementation of networking equipment and/or server environments.
• Implement or oversee the implementation of EDR/MDR, MFA, and NGAV.
• Migrations to or an understanding of Azure/Entra, Microsoft 365, and SharePoint.
• Experience with ConnectWise Manage / PSA.

Job Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long & Short Term Disability Insurance
• 401k