Back to jobsIn-depth knowledge of Learning applications and related technologies (LMS / TMS at least)
Experience in ITIL-based Level 2 and 3 support.
Familiarity with incident and change management tools and processes.
First experience with tools interface technologies (Flat files, API etc...)
Proven experience managing corrective maintenance projects.
Ability to coordinate remote teams, particularly offshore support (e.g., GBS India).
Skilled at delivering technical training to non-technical users.
Excellent communication skills—both written and verbal—for cross-functional collaboration.
Comfortable to work in English speaking environment.
Proactive: Anticipates issues and takes initiative to resolve them.
Analytical: Strong ability to assess complex situations and find efficient solutions.
Rigorous: Detail-oriented with a strong commitment to process adherence.
Adaptable: Comfortable managing shifting priorities in a dynamic environment.
Team Player: Collaborates effectively with stakeholders across the organization.
User-Focused: Committed to enhancing user satisfaction and experience.
