Job Description
YOUR ROLE
Drive quality and efficiency of processes in the regional CEVA Lead Logistics / 4PL operational Supply Chain Control Tower teams and through this ensures the delivery of high-quality logistics services to CEVA’s global customers. This function works in close alignment with CLL management and operational teams in the region to drive improvements, standardization and governance initiatives to improve Control Tower processes. This role focuses on Operational Framework and Process Governance. Continuous Improvement and Process Re-engineering, and Document Management
WHAT ARE YOU GOING TO DO?
Process Efficiency and Standardization:
-
Monitor quality and efficiency of operational process execution in the regional CLL Control Towers.
-
Identify and document deviations to both internal process standards as well as customer agreements (e.g. SOPs)
-
Drive process standardization by identifying best practices between Control Tower operations, and ensure these are documented and rolled out across all operational teams
-
Manage and oversee the effective implementation of corrective measures in Operations in alignment with operational management and contract management teams.
-
Act as the overall owner of the Control Tower Change Management process, ensure that all changes (internal / customer facing) are captured, documented and handled in a structured way.
-
Align with regional Control Tower management and Operational management teams to ensure process coherence and standardization between different Control Tower locations and customer setups
Continuous Improvement:
• Accountable for identifying potential for improvement and standardization in operational processes and within operational IT solutions, using Lean tools and methodologies (e.g. Kaizen, 5 Why etc.)
• Propose measures for efficiency increase, including evaluation of process automation and outsourcing
• Manage the implementation of selected improvement initiative programs with involved CLL teams, including estimation of implementation budget and operational run cost, control timely and in budget implementations and continuously monitor ROI and efficiency of implemented measures
• Instill and drive a mindset of excellence and continuous improvement throughout all CLL locations in the region and on all levels, from operators to regional management teams
Documentation Management:
-
Oversee and guide operational teams in the generation of process documentation (SOPs, Work Instructions, Process Flowcharts) in line with CEVA Document Management standards and applicable industry quality standards (e.g. ISO, GXP etc.)