Job Description
Supervisor - £27,700 - £28,000 - 40 hours per week
Address: Severn View Services, M48, Junction 1, Bristol BS35 4BH
As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.
What we offer our Supervisors:
Annual bonus up to £3,445pa*
Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
Fabulous development opportunities including funded qualifications, leading to the next step in the management team
What you will be doing as a Supervisor:
Leading your teams to achieve and deliver excellent brand standards and customer service
Maximising profit by driving sales and controlling costs
Processing stock counts and orders
Partnering with the Store Manager in setting targets for the team to achieve
Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
Taking ownership of customer feedback, responding appropriately in a timely manner
Supporting the team with preparing food and refreshments
What you’ll bring to us:
Previous experience of leading or supervising a team highly desirable
Passion for delivering a memorable customer experience
Great communication skills and be comfortable making decisions
Ability to work on own initiative ad make reasoned decisions under pressure
You may be a shift manager, team leader, supervisor or duty manager, who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
Where our customer’s journey pauses, yours just begins.
Apply today!
*Please note internally this role is called Team Leader
INDTL
Want to know what it's like to work for us? Find out from our colleague Fabiana
- Department
- Costa
- Role
- Team Leader
- Locations
- Severn View
- Job Type
- Permanent
- Working Hours
- Full-time
- Closing Date
- 15 June, 2026
Founded in 2001, We are the UK’s leader in motorway rest stops.
We have more than 70 locations throughout the country, with over 6,000 colleagues dedicated to customer satisfaction. We're one moto family, there are so many incredible brands to work with such as, WHSmith, Costa, KFC, Pret A Manger, Burger King and many more.
We’ve carved out a reputation for providing excellent customer service. We’re not perfect yet, but we strive to be. That’s why we have made it our mission to transform the UK’s rest stop experience.
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