Company Description

At NCS Australia, we are more than a technology services company—we are a team of innovators, problem-solvers, and creators shaping the future. With a strong presence across the APAC region, we partner with government and enterprise organisations to tackle complex challenges and deliver solutions that drive real, lasting impact.

We are passionate about unlocking value through technology. By focusing on people, committing to quality, and challenging traditional thinking, we believe technology services can be done better. Our team brings this to life by advising, transforming, and managing technology to help our clients and communities thrive.

We love big ideas and bold thinkers. Bring your ambition and your creativity—together, we will turn them into extraordinary opportunities. Ready to make tomorrow with us? Explore our opportunities and join a team that is redefining what’s possible.

Job Description

We are seeking a delivery-focused Technical Project Manager to lead critical initiatives across the Corporate & Assisted Channels portfolio. This role is accountable for end-to-end execution of complex technology programs that directly impact customer experience, revenue assurance, regulatory compliance, and operational efficiency.

The successful candidate will drive initiatives from initiation through to production deployment, ensuring delivery on time, within budget, and to agreed quality standards.

Strategic Delivery Leadership

• Lead multiple concurrent technical initiatives across Corporate & Assisted Channels (Contact Centre, Case Management, Sales Platforms, Workforce Tools).
• Own full project lifecycle: business case validation, planning, execution, governance, and closure.
• Align delivery outcomes with broader transformation and operational objectives.

Execution Excellence

• Develop detailed delivery plans including scope, schedule, cost, and resource forecasting.
• Manage RAID logs proactively (Risks, Assumptions, Issues, Dependencies).
• Ensure projects are delivered within approved budget and financial guardrails.
• Drive structured sprint or waterfall execution depending on initiative type.

Technical & Vendor Management

• Work closely with solution architects, engineering teams, and multiple vendor partners.
• Translate business requirements into actionable technical delivery plans.
• Manage offshore and onshore delivery teams, ensuring accountability and quality output.

Governance & Stakeholder Management

• Engage senior stakeholders across business, IT, and operations.
• Provide clear, data-driven reporting on milestones, financials, and risk posture.
• Present delivery updates at portfolio governance forums.
• Escalate strategically with mitigation pathways — not just issues.

Quality & Risk Assurance

• Ensure adherence to security, compliance, and architectural standards.
• Oversee testing strategy (SIT, UAT, regression, production readiness).
• Support smooth production releases with minimal business disruption.

Qualifications

• Proven experience in IT Project Management within large enterprise environments.
• Proven track record delivering complex, cross-functional technology initiatives.
• Experience in Telco, Digital Channels, Contact Centre, or Assisted Sales platforms preferred.
• Strong financial management capability (budget tracking, forecasting, benefits realisation).
• Experience managing vendor and multi-location delivery models (onshore/offshore).
• Strong stakeholder engagement skills at senior leadership level.
• Ability to operate in high-pressure, critical program environments.
• PMP / Prince2 / Agile certifications
• Experience working within telco transformation programs

Additional Information

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks