Customer Backoffice Specialist with English (gn) location Bucharest

With the philosophy "You drive, we care," DKV Group is the market leader in the field of mobility services, aiming to promote the transition to an efficient and sustainable future for mobility Responsibilities: Implementing commercial conditions in the DKV systems, according to DKV procedures and standards. Managing the quick registration process of fraud situations to obtain a resolution and communicating a response to the departments involved in direct client relations. Managing and organizing paperwork and documentation (promissory notes). Handling and verifying toll orders for all DKV products. Proficient in managing large volumes of data, including entering toll in DKV system or national toll systems. Entering, updating, and maintaining accurate data in Back-office dashboards. Managing the list of exchanged cards.