Customer Service Representative

Customer Service Representative SNSW Clerk Grade 3/4 - starting annual salary $71,959 plus superannuation and leave loading Employment Type: Ongoing Part Time- 20 hours per week Please note : This role is Monday to Friday and requires a minimum of 4 hours per shift. Locations: Coo ma Service Centre We are currently recruiting for the position of Customer Service Representative at our Cooma Service Centre . W hat are ‘hub and spoke’ Service Centres? In some regional or remote areas, a ‘hub’ Service Centre acts as the parent of one or more ‘spoke’ Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members will be required to work between locations. Cooma Service Centre is a spoke site for Queanbeyan Service Centre. Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area. Service NSW uses multi-staged recruitment methods and candidates selected to progress to interview stage, may be required to attend an in-person interview conducted at one of the above Service Centre locations. About you Are you someone who thrives in a busy customer focused environment where every conversation makes a difference? Do you enjoy being the friendly face people turn to for help, support and great service? If you take pride in creating positive face-to-face experiences, solving problems with empathy and confidence, and making someone’s day a little easier, this role could be a fantastic fit. You will be a key part of our customer experience, responding to a wide range of enquiries and concerns with genuine care and professionalism. Every interaction is an opportunity to show your commitment to exceptional service and to leave a lasting positive impression. If this sounds like you, we would love to hear from you! To succeed in this role, you’ll need: A natural flair for customer service and strong communication skills Sharp attention to detail and the ability to manage complex enquiries Intermediate computer skills and confidence navigating multiple systems A clear understanding of handling confidential and personal information responsibly A collaborative mindset and a commitment to team success What you’ll bring Strong customer service skills and a genuine desire to help others A positive team mindset and willingness to support others Clear and confident communication with a wide range of customers Good attention to detail and the ability to handle more complex enquiries Confidence using multiple computer systems as part of your daily work Your Impact In this role you will play an important part in creating a positive and welcoming experience for every person who walks through our doors. Your calm confidence, friendly approach and ability to meet people where they are will help customers feel supported from the moment they arrive. You will work closely with your teammates to keep things running smoothly, contribute to a supportive and inclusive environment, and ensure customers leave feeling heard and helped. Your commitment to quality service will help strengthen the reputation of our Service Centres within the local community. About Service NSW Service NSW makes it easier to access government services for people and businesses across NSW. At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW. Operating hours: In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here . Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays. The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours. Part-time – minimum 14 hours per week - (Monday to Friday) Full-time – 70 hours per fortnight Hours are also subject to change based on the needs of the business. What we offer Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities. Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available How to apply Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description). Closing Date: Wednesday 20th May 2026 at 9:59am Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Further Information: For enquiries relating to recruitment please contact Joy Lethieullier via [email protected] This role has been advertised externally and a talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months.