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Job Description
MAJOR RESPONSIBILITIES: Essential Job Functions Respond to financial aid inquiries via telephone, chat and email while providing excellent customer service. As needed, employee will send and receive postal mail. Makes outbound calls and emails to guide students who need assistance navigating through the financial aid process. Interpret financial aid regulations and educate students of their next steps. Review and scan financial aid documentation to ensure accuracy, completeness, and inform students if additional steps are needed. Assist staff in resolving complaints and issues with the financial aid process. Collaborate with the financial aid campus, district financial aid office and other college departments to provide services to students. Maintain strong knowledge of Federal Student Aid resources and policies including familiarity with the Federal Student Aid regulations Recommend and assist in establishing and implementing unit policies and procedures Other duties as assigned