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Job Description
- Lead and develop a multi-level customer service organization with a focus on accountability, talent development and cross-functional training to achieve business objectives
- Partner cross-functionally with Commercial Teams, Logistics, Finance, IT, and HR
Customer Operations
- Own end-to-end order-to-cash and purchase to-pay-processes
- Ensure high customer satisfaction and service reliability
- Define, track, and improve KPIs and service metrics
Systems & Process Optimization
- Act as functional co-lead for SAP S/4 operations
- Drive workflow standardization and process improvements with ensured date integrity
- Partner cross-functionally with Commercial Teams, Logistics, Finance, IT, and HR
Customer Operations
- Own end-to-end order-to-cash and purchase to-pay-processes
- Ensure high customer satisfaction and service reliability
- Define, track, and improve KPIs and service metrics
Systems & Process Optimization
- Act as functional co-lead for SAP S/4 operations
- Drive workflow standardization and process improvements with ensured date integrity