Sales Strategy & Operations ManagerSouth Jakarta, ID%LABEL_POSITION_TYPE_FULL_TIME%
Job Description
As a Sales Strategy & Operations Manager in Seven Retail, you won’t just sit behind strategy decks, you will play a key role in driving acquisition and retention metrics. You will be responsible for shaping high-level strategic initiatives while also owning the end-to-end implementation and performance monitoring of critical projects.
This role will oversee all sales centers performance, ensuring smooth day-to-day operations, consistent quality standards, and achieving business goals. Your scope will span across sales acquisition and retention, sales operations, operational excellence, process improvement, cost efficiency & management, and commercial operations, giving you a holistic view of how the business runs and scales.
Job Description:
1. Strategic Planning and Execution
- Develop and refine the company's strategic roadmap, aligning it with overall business goals and objectives
- Analyze market trends, competitor activities, and internal data to identify growth opportunities and risks (acquisition and retention strategy)
- Lead cross-functional initiatives to execute strategic projects, ensuring they stay on schedule and deliver measurable outcomes.
- Design and execute sales bundling strategies to increase product adoption.
- Drive cross-pollination initiatives (cross-sell & upsell) across business units.
- Monitor and track performance against customer acquisition and retention targets.
2. Operational Efficiency and Process Improvement
- Evaluate current business & sales operations to identify inefficiencies and implement scalable solutions to improve productivity, cost management, and quality
- Establish and monitor KPIs to assess operational performance, and use data-driven insights to optimize processes
- Collaborate with teams across departments to streamline workflows and ensure alignment with strategic priorities.
3. Leadership and Stakeholder Management
- Act as a key advisor to senior executives, providing data-backed insights and recommendations on business decisions
- Lead, mentor, and influence cross-functional teams to foster collaboration and ensure successful project execution
- Communicate effectively with stakeholders at all levels, presenting clear updates, outcomes, and proposals for improvement
Requirements:
- Minimum of 3-5 years experience in sales, business development, commercial, program management, strategy consulting and field operations
- Proficiency in managing daily sales and commercial operations, coordinating between departments, and ensuring efficient resource allocations
- Strong analytical skills to assess data, evaluate program performance, and support data-driven decision-making.