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Job Description
Productivity Team Member
Department: Productivity
Employment Type: Fixed Term - Full Time
Location: Bognor Regis
Reporting To: Hayley Johnstone
Description
To support all activity within the Productivity Team, ensuring that all guest accommodation is allocated accurately, efficiently and in line with business priorities, guest requirements and operational availability.
This team play a key role in delivering a smooth guest arrival experience by ensuring the right guests are placed in the right accommodation at the right time.
This is a fixed term contract for maternity cover.
This is a fixed term contract for maternity cover.
Key Responsibilities
- Allocation accuracy rate.
- Reduction in check-in delays linked to accommodation readiness.
- Guest satisfaction scores relating to accommodation.
- Effective management of upgrades and occupancy optimisation.
- Minimal allocation-related complaints
Skills, Knowledge & Expertise
- Allocate accommodation in line with booking requirements, guest requests and resort availability.
- Manage room/unit moves, upgrades and special requests.
- Optimise occupancy levels while balancing operational efficiencies
- Highlight opportunities in calendar to fulfil operationally beneficial tasks
- Ensure allocations align with cleaning schedules and maintenance availability.
- Maintain accurate booking records and allocation systems.
- Monitor arrivals, departures and in-stay changes daily.
- Update systems promptly to reflect changes, cancellations or amendments.
- Produce allocation reports as required.
- Support Guest Services with allocation queries.
- Resolve pre-arrival allocation issues to minimise guest disruption.
- Assist with handling special requirements (accessibility needs, group bookings, VIP guests).
- Contribute to delivering a seamless check-in experience.
- Liaise closely with Accommodation and Guest Services teams to ensure accommodation readiness.
- Escalate availability issues or overbooking risks promptly.
- Maintain high levels of data accuracy and attention to detail.
- Support as required with productivity roll out initiatives
- Provide support across team with all productivity tasks as required
- Support creation of packs/key cutting as required.
Job Benefits
- Strong administrative and organisational skills.
- High attention to detail and accuracy.
- Confident using booking and reservation systems.
- Ability to work under pressure, particularly during peak changeover days.
- Strong communication skills.
- Problem-solving mindset.
- Good understanding of operational flow within a holiday park environment (desirable).