Instructional Support Technologist

Special Instructions to Applicants Please include a copy of your resume, contact information for three professional references, and a cover letter. Applicants must be currently authorized to work in the United States on a full-time basis without the need for visa sponsorship. The University will not sponsor applicants for work visas (e.g., H-1B). Job Summary The Instructional Support Technologist provides technical consultation, training, and operational support for the University’s learning management system (LMS) and approved instructional technologies. This position works closely with the Senior Online Coordinator and Instructional Designer to support faculty and students by troubleshooting technical issues, managing support requests through established intake and escalation processes, and developing user support resources such as job aids, FAQs, and training materials. The role also supports online assessment delivery by assisting with the facilitation of the University’s third-party virtual proctoring application and guiding users through technical readiness requirements and routine issue resolution, ensuring a seamless and effective instructional experience. Primary Duties and Responsibilities Supports faculty in implementing learning activities and instructional workflows within the LMS by providing guidance on tool selection, configuration, troubleshooting, and recommendations for effective, platform-appropriate solutions, including the responsible use of emerging Artificial Intelligence (AI) capabilities where applicable. Supports the LMS team in developing and delivering faculty workshops, orientation sessions, and technology demonstrations; prepares materials for both synchronous and asynchronous delivery and contributes to effective learner support systems for faculty and students. Provides technical support for the LMS and related instructional technologies through established intake channels; documents troubleshooting steps and resolutions; escalates issues to vendors, campus IT, or senior team members as appropriate; and communicates status updates, timelines, and workarounds in alignment with service expectations. Provides accessibility-related technical support by assisting faculty and staff with implementing accessible features (e.g., captions, alternative text, document structure, color/contrast, and accessibility tools); identifies common barriers and recommends appropriate remediation options and campus resources. Develops and maintains user-facing documentation and internal knowledge-based resources, including step-by-step guides, job aids, FAQs, and release notes; ensures materials reflect current system functionality and institutional practices and uses support trends to inform updates and self-service resources. Supports online testing and exam delivery by assisting with LMS assessment setup and troubleshooting; facilitates use of the University’s virtual proctoring platform, including setup, configuration, issue resolution, vendor coordination, and guidance on technical requirements for students and faculty. Performs other duties as assigned.