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You will work closely with your TPI partners to ensure our brand proposition and products are seamlessly embedded into their customer journey, resolving any challenges efficiently and effectively. Acting as a key point of contact for Yu Energy, you will support your partners’ ongoing performance, build strong networks within each organisation, and create additional value through regular engagement, support, and collaboration.
Alongside managing your own portfolio, you will collaborate with Strategic Account Managers to provide pricing and service support when required. This offers an excellent opportunity to further develop your expertise and gain exposure to some of our larger and more complex accounts.
As a Portfolio Account Manager at Yü Energy, your primary responsibility is to take accountability for leading the engagement of our Business Account Customers.
From the moment a prospect agrees to become a Yü customer, you will manage the end-to-end interaction throughout their lifecycle. Your focus will be on onboarding performance, billing, revenue management and cash management performance and Smart Install bookings.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team, and you could be part of our success story.
#YUMP
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Portfolio Account Manager - Elite
Leicester LE3 5BZ - Fully office-based rolePosted 1 weeks ago
Permanent - Full Time
Job Description
Portfolio Account Manager - Elite
Department: YUR - 2105 - Operational Support
Employment Type: Permanent - Full Time
Location: Leicester
Reporting To: Senior Commercial Manager
Compensation: £28,000 - £32,000 / year
Description
Reports to: Senior Commercial Manager
Location: Leicester LE3 5BZ - Fully office-based role
Working hours: Monday to Friday, 37.5 hours a week
We’re looking for experienced, talented, and ambitious professionals to join us on an exciting journey as we continue our rapid growth, based from our Leicester office. You’ll be joining the internal team at a pivotal stage, with the opportunity to make a meaningful impact on the future of customer service excellence within Yu Energy. Passionate, proactive, and motivated people are the driving force behind our success—and you could be part of that story.
In the role of Portfolio Account Manager, you will be responsible for delivering outstanding service and long-term value across a portfolio of Third-Party Intermediaries (TPIs) within the SME and Mid-Market sectors. You will bring experience in building strong, trust-based relationships, with a proven track record of enhancing client satisfaction and retention within the business utility sector.
We’re looking for experienced, talented, and ambitious professionals to join us on an exciting journey as we continue our rapid growth, based from our Leicester office. You’ll be joining the internal team at a pivotal stage, with the opportunity to make a meaningful impact on the future of customer service excellence within Yu Energy. Passionate, proactive, and motivated people are the driving force behind our success—and you could be part of that story.
In the role of Portfolio Account Manager, you will be responsible for delivering outstanding service and long-term value across a portfolio of Third-Party Intermediaries (TPIs) within the SME and Mid-Market sectors. You will bring experience in building strong, trust-based relationships, with a proven track record of enhancing client satisfaction and retention within the business utility sector.
You will work closely with your TPI partners to ensure our brand proposition and products are seamlessly embedded into their customer journey, resolving any challenges efficiently and effectively. Acting as a key point of contact for Yu Energy, you will support your partners’ ongoing performance, build strong networks within each organisation, and create additional value through regular engagement, support, and collaboration.
Alongside managing your own portfolio, you will collaborate with Strategic Account Managers to provide pricing and service support when required. This offers an excellent opportunity to further develop your expertise and gain exposure to some of our larger and more complex accounts.
As a Portfolio Account Manager at Yü Energy, your primary responsibility is to take accountability for leading the engagement of our Business Account Customers.
From the moment a prospect agrees to become a Yü customer, you will manage the end-to-end interaction throughout their lifecycle. Your focus will be on onboarding performance, billing, revenue management and cash management performance and Smart Install bookings.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team, and you could be part of our success story.
What We Need from Yü
Here’s a taste of what you’ll be doing:
- Accountable for managing Business Account customers accounts, including onboarding, billing, revenue management performance, and cash management performance.
- Strengthen day-to-day client relationships through exceptional client service, in-depth knowledge of the client’s industry and business and impeccable delivery and client engagement.
- Develop and manage key strategic relationships across key clients and stakeholders to drive successful engagement programs.
- Ensure risks and opportunities are fully understood and communicated, identifying the best ways of mitigating the key risks and maximizing the key opportunities.
- Support department-wide development initiatives.
- Maintain and enhance knowledge of the energy industry.
- Monitor competitive activity within the assigned customers, being alert to any opportunities and threats.
- Analyse client needs and provide tailored solutions.
- Collaborate with cross-department teams to ensure client satisfaction
- Provide regular reports and updates to the line management and other stakeholders.
- Manage and support projects from end to end
- Develop key relationships across the organisation and with third parties.
- Train new starters on processes and policies.
- Seek improvements in working processes and practices.
- Confidently promote effective communication within the wider team and cross-departmental.
About Yü
If you have what it takes you could be just what we’re looking for…
- Advanced relationship management skills, with the ability to build, influence, and sustain strong partnerships both internally and externally at all levels
- Strong commercial acumen, navigating complex partner requirements and identifying opportunities to maximise long-term value
- End-to-end ownership mindset, taking full accountability for all account touchpoints and the overall partner experience
- Proactive account management approach, including leading regular strategic reviews, identifying risks and opportunities, and driving continuous improvement
- Highly strategic and forward-thinking, with a proactive approach to portfolio growth and partner development
- Influence-led, with the ability to shape decisions, challenge constructively, and drive outcomes without direct authority
- Demonstrates strong ownership, accountability, and a bias for action in managing high-value relationships
Yü Come First
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
#YUMP