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Job Description
What you´ll do Handle and resolve medium‑complexity customer inquiries independently, providing product, application and technical guidance across multiple topics and contact channels (phone, email) in a timely manner according to SLA. Leverage technical knowledge by demonstrating extended knowledge of portfolio and handling requests requiring a medium level of guidance. Maintain data accuracy in CRM tools, including contact and account creation, correct categorization, and data quality compliance. Participate in relevant technical trainings as defined in the onboarding and development plan. Identify and handle potential sales leads, ensuring proper follow‑up with the corresponding Sales Representative or Inside Sales team. Share knowledge and best practices within GTIS, including mentoring and training new TIS specialists. Collaborate and actively participate with stakeholders to ensure alignment, effective communication, and successful outcomes. Maintain technical databases, including translations and ad‑hoc tasks as requested by Business Partners and Leadership. Apply Quality Management System in accordance to ISO 9001:2015 norm in the daily activities and identify continuous improvement opportunities in the process. Support leadership in adhoc. requests related to the harmonization of processes, standardization, representation of the team, knowledge sharing, KPIs reporting among others.