Job Description
Job Overview
We are looking for suitable Graduates experienced with good communication skills to support the Hubbell India customer service Team’s routine, ad hoc activities, and projects predominantly but not limited to any specific task. This requirement is for responding to customer enquiries, sales order creation, expediting orders, quote creations, price resolutions & other customer service activities
A Day In The Life
Some of the key responsibilities are: (but not limited to)
Support routine activities based on Service Level Agreement
Support Customer enquiries, order entry, order changes and other requirements of customers
Work as customer service associate flexible to support during night shift
Contribute as a team member to ensure the Hubbell India team meets all its KPIs
Ensure daily volumes are completed with high quality standard and quick TAT
Ensure all requests from customers and CS teams are acknowledged for the day and coordinate with teams across the enterprise to resolve customer enquiries
What will help you thrive in this role?
Excellent Communication skills, good computer skills, Analytical skills, experience in Chat and Customer services through emails, Desirable if they have SAP, Salesforce and order management experience.