The application window is expected to close on:

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

2008556 – Client Operations Delivery Analyst (Remote)

• The application window is expected to close on: June 8, 2026
• Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
• This role is remote and can be performed from anywhere in the U.S.

Meet the Team

The Licensing Enablement & Adoption team provides licensing training, portal demos, and strategic guidance to Cisco customers and partners, with the goal of enabling their self-sufficiency with licensing management.

Your Impact

This is a high-impact hybrid role that sits at the intersection of Strategic Licensing Enablement and Instructional Design. You won't just be creating training materials; you will be the bridge between Cisco's complex licensing ecosystem and the people who use it. You will own the end-to-end learning lifecycle from designing interactive, multimedia content to delivering live, strategic guidance that helps our customers and partners unlock the full value of their Cisco investments.

Key Responsibilities

Enablement & Strategic Guidance:

• Deliver live licensing training, portal demos, and best-practice workshops to internal teams, partners, and customers.
• Provide strategic consulting on Smart Account optimization, license migrations, and consolidation to improve value.
• Assist stakeholders in navigating the Cisco licensing ecosystem to ensure operational efficiency.
• Work multi-functionally to resolve licensing queries and ensure seamless stakeholder engagements.

Content & Learning Design:

• Develop and maintain high-quality training materials, including documentation, process walkthroughs, and multimedia videos.
• Design structured courses and assessments to meet diverse learning objectives.
• Collaborate with Domain Experts to ensure content accuracy and relevance.
• Manage the learning content lifecycle, including version control and accessibility standards.

Minimum Qualifications

• 1+ years of experience in instructional design, technical training, or a customer-facing enablement role.
• Proven ability to create professional-grade training documentation and multimedia content (videos, walkthroughs, FAQs).
• Excellent presentation and facilitation skills, with the ability to simplify complex technical concepts for diverse audiences.
• Experience using data or feedback to measure training effectiveness and improve learning outcomes.

Preferred Qualifications

• Bachelor’s degree in Instructional Design, Education, Communications, or a related field (or equivalent practical experience).
• Experience with Cisco licensing tools and processes (e.g., Smart Accounts, CSSM, Cisco License Central).
• Proficiency in modern e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia, or similar).
• Proficiency administering Learning Management Systems (LMS) to track and report on learner progress.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $92,000.00 to $123,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$114,400.00 - $171,300.00

Non-Metro New York state & Washington state:

$100,200.00 - $153,200.00

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.