Job Description
Recovery Residence House Manager
Location: 314 Grove Neck Road, Earleville, MD 21919
Schedule: Sunday-Thursday 2PM-10PM
POSITION OVERVIEW: The Recovery Residence House Manager provides direct oversight of all functions and daily operations of the recovery residence, ensuring a safe, structured, and supportive living environment that promotes long-term recovery. This role is responsible for upholding house policies, supporting resident engagement and accountability, and fostering a culture of respect, dignity, and peer support.
The House Manager is responsible for maintaining appropriate professional boundaries, protecting resident rights and confidentiality, and ensuring fair and consistent application of house rules.
This position also includes monitoring resident well-being, addressing conflicts or crises, maintaining accurate documentation, and coordinating access to community resources and services. The House Manager plays a key role in promoting a recovery-oriented environment that balances structure with empowerment, while ensuring the residence operates in a safe, ethical, and compliant manner.
KEY RESPONSIBILITIES:
• Review and approve applications for prospective residents to be interviewed by current residents.
• Meet with each incoming resident to review the welcome packet, complete the intake process, and provide new resident orientation.
• Performs all aspects of patient belongings processing for new admissions, including property searches in accordance with house policies while respecting resident dignity and privacy.
• Promote a recovery-oriented environment that supports residents’ sobriety, wellness and personal growth.
• Facilitate weekly house meetings to reinforce expectations, encourage resident participation, and support a cohesive living environment.
• Assists in the activities of residents’ daily schedule reinforcing daily routines that encourage healthy living and participation in recovery programming
• Utilize de-escalation and trauma-informed approaches when addressing conflict or crisis situations.
• Monitor and implement the house rules and policies and procedures of the recovery residence.
• Coordinate transportation for outside functions related to recovery plan.
• Collect rent and maintain ledger of resident accounts.
• Administer random drug tests and breathalyzers (if applicable).
• Enforce house rules and communicate with support staff.
• Train, supervise and monitor 2 recovery residence staff.
• Schedule staff coverage and provide oversight of daily shift operations.
• Maintains appropriate confidentiality at all times when interacting with residents, families, visitors, referral sources, and all other contacts.
• Demonstrates a strong understanding of substance use disorders, recovery pathways, and trauma-informed care.
• Provides oversight and conducts routine audits to ensure compliance with daily temperature monitoring logs for all refrigerators and freezers, overnight bed check logs, and staff-managed food shelves in accordance with regulatory and organizational standards.
SKILLS AND EDUCATION:
• High school diploma or equivalent.
• Associates or bachelors degree in behavioral health, social services, psychology, or related field preferred.
• Peer certification required or preferred, as applicable by role and state requirements (e.g., PRC, CPRS, RCC, CAPRC). Additional Recovery Living program requirements will be applied in accordance with applicable state regulations and accrediting standards.
• Minimum 3 years of experience working in recovery support, behavioral health, residential services or peer support preferred.
• Excellent organizational skills with the ability to prioritize workload and meet deadlines.
• Ability to work in a fast-paced environment.
• Proficiency with all technology hardware, systems and tools required to perform duties; training will be provided as needed.
• Familiarity with behavior modification and 12-step modality.
• Valid driver’s license and maintain eligibility to drive RCA vehicles under RCA policies.
Competencies:
Customer Service: Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer within the resources that can be made available.
Knowledge of recovery principles, substance use disorders, and relapse prevention strategies.
Commitment to trauma-informed and person-centered care.
Ability to support individuals in various stages of recovery.
Leadership: Ability to set clear expectations and enforce rules consistently.
Demonstrated leadership in residential, behavioral health, or similar setting. Promotes structure, accountability, and teamwork.
Problem Solving: Identifies problems, involves others in seeking solutions, and conducts appropriate analyses, searches for best solutions; responds quickly to new challenges.
Communication Proficiency: Comfortable using a broad range of communication styles, and ability to choose appropriate, effective ways to communicate to different audiences in diverse situations.
Flexibility: Is open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution. Is willing to assume new responsibilities if the quality of patient care dictates.
It is the policy of Recovery Centers of America (RCA) to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, genetic information, or any other characteristic protected by law.
Follows organizational cybersecurity policies, including acceptable use, password management, and multi-factor authentication requirements. Immediately reports suspected security incidents, unauthorized access, or data breaches in accordance with company policy and regulatory requirements. Maintains strict confidentiality of PHI and adheres to the principle of least privilege, accessing only the minimum necessary data required to perform job functions.