Job Description
Confirmation Call Center Manager – Pittsburgh, PA
Cousins Roofing, Siding & Decks – Pittsburgh, PA
Salary: $55,000 – $80,000 annually + bonus opportunities
Benefits:
- Medical, Dental, Vision
- 401(k)
- Paid Vacation
- Professional Development
- Casual dress code
- Free snacks
- Company discounts
- Free parking
Now Hiring – Experienced Call Center Manager
Cousins Roofing, Siding & Decks is seeking an experienced Confirmation Call Center Manager to lead our call center operations in Pittsburgh, PA. This is a great opportunity for a motivated leader with strong communication and management skills to join a growing company.
About the Role
As the Confirmation Call Center Manager, you will oversee daily call center operations, manage a team of representatives, and ensure appointments are scheduled and confirmed efficiently. This role plays a key part in supporting sales operations and maintaining high customer satisfaction.
What You’ll Do
- Schedule and confirm customer appointments
- Hire, train, and manage Call Center Representatives
- Handle inbound and outbound calls
- Provide excellent customer service and resolve issues
- Manage sales representatives’ schedules
- Track performance and ensure team meets weekly and monthly goals
What We’re Looking For
- Prior call center management experience required
- Strong communication and leadership skills
- Customer service experience with conflict resolution ability
- Proficiency with computers and CRM systems
- Ability to work evenings and weekends as needed
- Organized, detail-oriented, and results-driven
Why Join Cousins Roofing, Siding & Decks
- Competitive salary with bonus opportunities
- Comprehensive benefits package
- Supportive and professional work environment
- Opportunity for growth and development
- Established and reputable company
If you’re an experienced leader ready to take the next step in your career, apply today.