IT Coordinator - Team Leader

Scope of responsibilities:

• Planning and organizing work of the team
• Responsibility for meeting SLA and KPI targets and ensuring IT service continuity
• Co-responsibility for technological and architectural standards
• Managing employees’ time and tasks within projects
• Responsibility for effective collaboration between IT areas to achieve common goals and deliver IT projects
• Effective collaboration with the client’s project teams to deliver solutions defined within IT projects
• Improving process efficiency within support areas
• Providing expert-level technical support to the team
• Supporting experts in delivering accurate, scalable, and reliable solutions
• Active participation in initiatives aimed at improving the quality and level of IT services
• Supporting internal and external audits

Requirements:

• Proven experience in managing technical teams (minimum 10 people)
• At least 2 years of experience in managing an expert-level team
• Experience in team planning using Agile methodology in an Atlassian environment
• Strong analytical and communication skills
• Expert knowledge in at least one of the following areas: Cloud, container platforms, Infrastructure as Code
• Practical knowledge of GitLab and GitOps, Confluence, JIRA ITSM
• Practical knowledge of DevOps
• Familiarity with monitoring tools such as Zabbix, Grafana
• Fluency in Polish and English, enabling effective work with documentation and international partners
• Higher education in IT or a technical field is preferred

Benefits:

• Referral program
• Extra days off for volunteering
• Home office 2 days per week
• Private Healthcare
• Group life insurance
• Sports cards, cinema tickets, SPA vouchers and more to select via Nais platform