Customer Service Specialist

• Provide timely and effective communication with customers and internal departments via email and telephone 
• Accurately receive and enter bookings into the company’s TMS 
• Ensure all consignments are promptly directed to the appropriate department 
• Liaise with operations teams and overseas offices to ensure customer commitments are met 
• Monitor shipments to ensure deliveries are completed within agreed timelines 
• Proactively resolve issues with customers and colleagues as they arise 
• Produce accurate and timely invoicing 
• Input costs into the company’s internal systems 
• Provide Proof of Delivery (POD) documentation as required 
• Prepare and submit quotations in line with current procedures 
• Create and maintain KPIs using company systems and Microsoft Excel 
• Complete non-conformance reporting when required 
• Support day-to-day administrative activities 
• Monitor volume trends and escalate any significant changes to management