Business Analyst

• Maintain and enhance Power BI dashboards and operational reporting
• Monitor and troubleshoot reporting outputs, ensuring accuracy and reliability
• Support users with data, dashboards, and system queries
• Act as a key contact for customs systems and tools, supporting issue resolution and testing changes
• Analyse operational data to identify trends, inefficiencies, and improvement opportunities
• Collaborate with customs teams to translate operational needs into practical system and reporting solutions
• Contribute to continuous improvement initiatives across reporting, workflows, and data quality
• Supporting customs operations across UK (75%) and Ireland (25%), with potential exposure to wider European markets
• Working closely with operations, management, IT, and finance stakeholders