Job Description
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Answer incoming telephone calls in a cheerful, courteous, and timely manner.
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Promptly route each call to the proper party, taking messages when necessary.
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Assist callers with general information and inquires.
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Direct visitors to appropriate department.
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Assist drivers at check in window various times though out the day.
OTHER DUTIES (Site Specific)
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CSR’s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
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Work overtime as dictated by business whether mandatory or voluntary.
SUPERVISORY RESPONSIBILITIES
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None
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
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Must have a high school diploma or general education degree (GED).
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1 year experience in Customer Service-related capacity
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Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate