Manager, Medical Practice Office (2624)

US Heart and Vascular is needing a Medical Practice Office Manager to join our team at Memorial Katy Cardiology in Katy TX

Job Summary:

We are seeking a detail-oriented and experienced Medical Office Manager to oversee the daily non-clinical operations of our cardiology practice. This role is responsible for managing a team of 25 staff members and ensuring efficient workflows, regulatory compliance, and a high-quality patient experience. Proficiency in eClinicalWorks (eCW) EMR is essential.

Responsibilities:

Leadership & Staff Management:

• Supervise administrative and front office staff.
• Coordinate hiring, onboarding, training, and performance reviews.
• Manage staff schedules and ensure adequate coverage.

Operations Oversight:

• Oversee scheduling, patient flow, and front desk operations.
• Ensure accurate documentation and records management using eClinicalWorks (eCW).
• Maintain office supplies, equipment, and vendor relationships.

Billing & Financial Coordination:

• Collaborate with billing team to monitor claims, collections, and reimbursements.
• Assist with financial reporting and budget tracking.

Compliance & Quality Assurance:

• Ensure HIPAA compliance.
• Implement and monitor office policies and procedures.
• Prepare for audits and inspections.

Patient Experience:

• Resolve patient concerns and improve service delivery.
• Monitor patient satisfaction and implement feedback-driven improvements.

Technology & Systems:

• Manage and optimize use of eClinicalWorks (eCW) EMR system.
• Train staff on eCW workflows, updates, and troubleshooting.
• Coordinate with IT support for system maintenance and upgrades.

Requirements:

• High School diploma and/or associate's degree
• 3–5 years of experience in medical office management, preferably in a specialty practice.
• Proficiency in eClinicalWorks (eCW) EMR system required.
• Strong leadership, communication, and organizational skills.
• Knowledge of medical billing and insurance processes.
• Ability to manage multiple priorities in a fast-paced environment.

About Katy, TX:

Katy is a fast-growing Houston suburb known for top-rated schools and a family-friendly atmosphere. It offers affordable housing, a strong job market, and great shopping and parks. Residents enjoy suburban comfort with easy access to big-city amenities. With a strong community feel, Katy is perfect for families.