Medical Front Office Coordinator (2612)

US Heart and Vascular is needing a Medical Front Office Coordinator to join our team at our Ambulatory Surgery Center in Spring TX.

Responsibilities:

• Provides high-level customer service in all interactions with internal and external customers. 

• Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. 

• Answers calls accurately and with exceptional customer service at all times. 

• Ensures the caller’s needs are met and accurate information is obtained. 

• Ensures calls are documented and triaged appropriately, ensuring patient satisfaction and safety.

• Acts as patient advocate and liaisons with various departments to meet mutual goals. 

• Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail. 

• Addresses concerns of patients, provides service recovery and escalates issues as needed 

• Responsible for scheduling, rescheduling, and canceling all procedure(s). 

• Applies the policies of the clinical entity to schedule appointments. 

• Coordinates all paperwork needed by the facility (Including complete order sets, H&Ps, and imaging). 

• Completes preauthorization for insurance coverage of all scheduled procedures 

• Educates patients/responsible parties regarding the billing process and any additional financial responsibilities, including information on third-party benefits. 

• Provides out-of-pocket cost estimates to patients. 

• Coordinates financial counseling for day surgery. 

• Communicate with the patient, referral source, and clinical staff regarding any access or authorization obstacles. 

• Completes reminder calls to patients for scheduled appointments. 

• Counsels' patients about unpaid bills. 

• Obtains future appointments at the time of service for clinic follow-up, referrals, and ancillary services. 

• Verifies, ensures eligibility and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter. 

• Obtains and documents required for third-party reimbursement. 

• Ensures compliance with Medicare and third-party coverage. 

• Other duties as assigned. 

Requirement:

• High school diploma or equivalent 

• Current BLS Certification 

• At least two years of clinical experience in an administrative assistant/procedure scheduler role, preferably in a cardiology practice.

• Fluently speak, read, and write English. 

• Proficient in use of PC with experience in Excel, Word, and database management packages. 

• Understanding of OSHA requirements in a clinical setting 

• Understanding of HIPAA requirements. 

• Ability to solve problems. 

About Spring TX:

Spring, TX offers the perfect blend of suburban comfort and city convenience. With beautiful tree-lined neighborhoods, excellent schools, and easy access to Houston’s major employers and attractions, it’s an ideal place for families and professionals alike. Residents enjoy plenty of local charm, from The Woodlands’ shopping and dining to scenic parks, trails, and community events that bring people together. Spring delivers a warm, welcoming atmosphere with all the perks of Texas living.