Senior Human Resources Business Partner

We are seeking to fill the role of Senior Human Resources Business Partner. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

• Establish and maintain strong partnerships with business leaders, vendors, community organizations, and internal teams to drive consistent, credible, and results-oriented HR support.
• Provide expert guidance to managers and employees on a wide range of human resources and employee relations matters, ensuring alignment with company policies and legal requirements.
• Actively contribute to performance management, employee development, and organizational effectiveness initiatives, translating strategy into actionable outcomes.
• Monitor and maintain all Department of Labor unemployment notices and potential charges; Oversee Department of Labor unemployment notices and potential charges; prepare and coach operational leaders for hearings and represent the company as needed.
• Ensure all employee I-9 documentation is accurate and up to date, maintaining full compliance with federal regulations and readiness for audits.
• Coordinate and support company-sponsored charitable initiatives, wellness programs, and employee engagement activities.
• Collaborate with HR staff to facilitate smooth employee orientation, onboarding, and separation processes.
• Conduct thorough investigations into allegations of employee misconduct or policy violations, including cases that may result in disciplinary action or termination.
• Advise and support operational management through the disciplinary and termination process, ensuring consistency and compliance.
• Facilitate performance review process for the company.
• Facilitate reasonable accommodation requests from employees.
• Coordinate benefits open enrollment, materials, and communications.
• Coordinate and communicate non-traditional benefits.
• Handle employee issues and concerns, serve as back-up to the “We Listen” hotline.
• Assist HR leadership in responding to pending litigation involving the company, including coordination with legal counsel.
• Collaborate with internal or external legal advisors as needed to ensure compliance and mitigate risk.
• All other duties as assigned.

• High School Diploma or equivalent.
• A bachelor’s degree in Business, Human Resources, or a related field is preferred, or equivalent professional experience may be accepted in lieu of degree.
• Minimum of 5 years of progressive experience in human resources, with a focus on employee relations, compensation practices, and employee development.
• Advanced understanding of HR principles, policies, and procedures, including performance management, conflict resolution, and organizational development.
• In-depth knowledge of U.S. employment laws and regulations, including FMLA, ADA, EEOC, and other compliance-related procedures.
• Advanced proficiency in Microsoft Office applications, particularly Word and Excel, for documentation, reporting, and analysis.
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and professionally.
• Demonstrated ability to consult with and influence business leaders, providing strategic HR guidance and support.
• Strong ability to manage competing priorities, accept and apply constructive feedback, and remain flexible in a fast-paced, evolving environment.
• Capable of making sound decisions within established policies and procedures, balancing risk and business needs.
• Self-motivated with a strong sense of accountability; able to work independently and collaboratively within a team.
• Comfortable engaging with all levels of the organization while maintaining a polished and professional demeanor.

Desired Skills and Qualifications

• SHRM-CP or PHR Certification.

Total Rewards

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $64,800 - $121,500 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare®

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

WHO WE ARE
About us …
LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

WORK CONDITIONS
Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

EQUAL EMPLOYMENT OPPORTUNITY

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

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