Job Description
Make a Difference as a Registration Specialist with ReDiscover
Join ReDiscover’s Client Engagement Department and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing.
Why ReDiscover?
- 700+ dedicated professionals
- Over five decades of community impact
- A culture grounded in compassion, collaboration, and growth
About the Client Engagement Department
The Client Engagement program creates the first impression of care at ReDiscover, welcoming clients with professionalism and compassion. By completing intakes, coordinating appointments, and guiding individuals to the right programs, the team helps ensure a smooth and supportive start to services.
What You’ll Do
- Create a welcoming, professional, and respectful experience for clients, visitors, and guests while helping maintain a safe and supportive environment.
- Conduct in-person and phone intake interviews to gather client information, complete required documentation, and ensure accurate records within electronic health record and state systems.
- Verify insurance benefits and obtain prior authorizations to support timely access to care.
- Connect clients with appropriate programs, services, and community resources based on their needs.
- Support front office operations by scheduling appointments, answering and routing incoming calls, collecting payments, and assisting clients with questions.
- Demonstrate culturally responsive, client-centered service through positive verbal and non-verbal communication.
- Collaborate with team members across the organization to promote a positive workplace culture and strong interdepartmental communication.
- Perform a variety of administrative and office support tasks, including filing, appointment coordination, phone coverage, client referrals, and other daily operational duties.
- Maintain strict confidentiality and safeguard Protected Health Information (PHI) in compliance with HIPAA standards.
- Complete required trainings, certifications, and onboarding activities to remain current on organizational policies and best practices.
Requirements of the Position
- High School Diploma or GED required.
- Ability to work a regular and consistent shift of Tuesday – Saturday, 8:30 am – 5:00 pm is required.
- At least one (1) year of progressive business or administrative training is preferred.
- At least one (1) year of direct service to individuals with mental health, behavioral health, or substance use disorder diagnoses preferred.
- At least one (1) year of triaging high-volume calls is highly preferred.
- Comfort with electronic health records and intermediate computer proficiency (Microsoft Office and use of email)
Grow With Us
We’re committed to your professional development and will support your growth as a Registration Specialist through training, collaboration, and meaningful work.
Ready to join a team that’s passionate about people? Apply today and help make wellness accessible for all.