Logistics & Sales Support

Do you want to own full-cycle payment terminal repair order processing and cross-team synergy? If so, join us as a Logistics & Sales Support!

Invenco by GVR is a global leader in integrated payment, point-of-sale, and forecourt automation solutions tailored for the convenience retail industry.

WHAT YOU WILL DO
Work as the Logistics & Sales Support, you’ll handle full process repair order processing for payment terminals, coordinate cross-team workflows for timely turnarounds and great customer service, and support MY office admin & HR confidential operational tasks.

To break it down, your responsibilities will include:
Repair Order Management
• Receive and validate repair requests from customers or internal departments.
• Create and maintain repair orders in the ERP/CRM system (e.g., Syspro, Salesforce, or equivalent)
• Create PI ( Performa Invoice) in customer portal.
• Assign and track repair jobs to technicians based on service type, warranty status, and priority.
• Monitor repair progress and ensure timely completion within agreed SLA.
• Update order status and repair details in the system accurately.
Coordination & Communication 
• Receive and validate repair requests from customers or internal departments.
• Create and maintain repair orders in the ERP/CRM system (e.g., Syspro, Salesforce, or equivalent)
• Create PI ( Performa Invoice) in customer portal.
• Assign and track repair jobs to technicians based on service type, warranty status, and priority.
• Monitor repair progress and ensure timely completion within agreed SLA.
• Update order status and repair details in the system accurately.
Documentation & Reporting
• Ensure all service documentation (job sheets, test reports, invoices) is complete and accurate.
• Generate repair order and performance reports for internal review and customer updates.
• Maintain proper filing of repair orders and related documentation for audit and traceability purposes.
Billing & Warranty Handling
• Verify warranty coverage and prepare quotations for non-warranty repairs.
• Ensure correct billing and posting of service charges or replacement parts.
Quality & Continuous Improvement
• Highlight recurring issues or parts failure trends to the product or quality team.
• Support process improvements to enhance turnaround time and accuracy.
• Adhere to company policies, data accuracy, and compliance requirements.
Admin & Operational Management
• Handling & maintaining all access rights for entry and exit points, warehouse & service center doors to ensure compliance to audit protocols.
• Fail & keep all records up to date ie generation of weekly reports, clearing of incoming & outgoing employee records, etc.
HR related matters (Confidential)
• Assist HRBP SEA in maintaining all hardcopy of employee records for SEA and ensure all stamped for MY.
• Support other ad hoc HR operational tasks as required.(e.g., payroll data coordination, onboarding document follow-up, system data maintenance)

ABOUT YOU
At Invenco, we believe in YOU—your skills, your growth, and your ability to make a real impact. We give you the opportunity, accountability, and visibility to thrive.

To be successful in this role, YOU will bring:
• Bachelor’s degree in Business Administration, Supply Chain, or related field.
• 2–5 years of experience in order processing, repair coordination, service operations or admin.
• Familiar with ERP/CRM systems (SAP, Salesforce, or similar).
• Strong communication skills in English and Bahasa (other languages an advantage).
• Detail-oriented, organized, and able to handle multiple priorities.
• Basic technical understanding of payment terminal products & HR is an advantage.
• Excellent communication skills both written and verbal.
 

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WHO IS INVENCO

Invenco is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.

WHO IS VONTIER
Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.

With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s power the way the world moves!