Slot Technician

QUALIFICATIONS:

• High school diploma or GED preferred. Technical school or formal apprenticeship may be required.
• May require the knowledge, skills, and abilities to work with personal computers, AV systems, player tracking card systems, gaming devices, safety equipment, etc.
• Knowledge of various types of electronic gaming equipment used on casino floor and demonstrate the skills and ability to diagnose problems, take corrective action necessary, and ensure device is operational as quickly and efficiently as practical.
• Requires in-house training as a gaming device technician apprentice or previous technical experience at another casino.
• Must be able to work effectively with peers, staff members, and regulatory agency personnel.
• Strong written and oral communication skills required.
• Ability to solve problems and deal with a variety of situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

DUTIES & JOB RESPONSIBILITIES:

• Ensures a fun and exciting gaming and service experience is provided to each and every customer by maintaining and repairing electronic gaming devices on the casino floor.
• Reactivates all "out of order" machines on the casino floor as efficiently as possible.
• Assists in all service requirements that are necessary in gaming machine equipment.
• Maintains the internal appearance of machines and equipment.
• Promotes outstanding guest relations.
• Handles routine guest concerns and incidents and identify situations that require supervisory assistance.
• Communicates effectively and attends to each task in a friendly and courteous manner.
• Understands and complies with company and departmental directives, policies and procedures.
• Must be knowledgeable of all applicable gaming and/or control regulations.
• Performs all related and compatible duties as assigned.

 

CORE COMPETENCIES & EQUIPMENT KNOWLEDGE:

• Attention to Detail: Able to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records.
• Communication: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or employees; listen well.
• Continuous Learning: Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self reliance; identify own areas of opportunity and set and monitor self-development goals.
• Willingness to Serve: Able to demonstrate a high level of service delivery to do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
• Flexibility: Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.
• Quality: Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect materials for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority.
• Integrity: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.
• Respect: Able to adapt behavior to others styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce. Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.