Back to jobs
Responsible for the documentation, design, implementation, and sustainment of a standardized target service and operating model for Retail Banking Operations, which provide service and support to all clients in International Banking.
Participate in operational reviews to assess adherence to achieve a standard operating model, identify gaps and address obstacles.
Collaborate with IB groups and local teams for continuous improvement of the model (structure, processes & technology) to maximize performance and enable sharing of best practices.
Liaise with Transformation and IT Teams on the development of business requirements for technology enhancements in partnership with IB Business Line and Country management.
Monitor Key Performance Indicators (KPI’s) and/or other metrics to assure proper oversight of our local operations units.
Identify and engage key stakeholders at all levels of the organization to ensure buy-in, address concerns, and foster a culture of collaboration and support for change initiatives
Stay current on best practices within your area of expertise, ensuring continuous knowledge transfer to maintain competitiveness.
Bilingual Manager, Retail Operations (English & Spanish) - 13 Month Contract
Toronto, ONPosted 1 months ago