Operations Technician 1st Line

What you will do

• Provide first-line technical support for live telecommunications information systems.
• Monitor and maintain fixed and mobile network technologies across access, transport, and core domains.
• Perform analytical troubleshooting activities to ensure network availability and performance.
• Identify, analyse, and escalate software and hardware issues in line with operational processes.
• Document network incidents clearly and accurately within designated systems.
• Collaborate with internal Vodafone teams and maintain effective communication with suppliers.
• Support operational and project-related activities in line with agreed timelines and performance indicators.