Account Executive

Your responsibilities will include:

Sales & Stakeholder Management 

• Responsible for developing and implementing account strategy to ensure delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution, as well as responsible for the delivery of the P&L.
• Primary relationship owner for portfolio, responsible for developing strong one-to-one long term relationships with key decision makers/ influencers up to C Level, leverages those relationships to create new value, opportunities and win new business.
• Acquire a thorough understanding of key customer needs and requirements.
• Drives accelerated revenue growth by identifying potential markets for new and existing products and services in targeted accounts.
• Retaining and growing business by identifying major new sales opportunities.
• Key company liaison responsible for developing strong one-to-one long term relationships with key decision makers/ influencers up to C Level.
• Influences Vodacom SA/Group Account sponsors and decision makers to secure appropriate resource and delivery to nominated customers within milestones and timeframes.
• Ensuring effective service delivery and customer satisfaction.
• Ensures (virtual) team works collaboratively with all other functions within Vodacom to drive the Premier client network agenda and ensure alignment.
• Prepare an Account Plan which is shared with both internal and external stakeholders.
• Ensure there is Complex Sales road map for each relevant opportunity.
• Own escalated customer complaints for the channel from a service perspective.
• Ensure that sales and pricing claims on their debtors trading accounts are proactively resolved.
• To support finance in recovering overdue and non-payment by clients.
• Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.