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Job Description
What you will do
- Provide expert operational support for Cisco ACI data centre environments, ensuring service availability on a 24x7 basis
- Lead troubleshooting and resolution of high-severity incidents related to Cisco ACI fabric, including tenants, VRFs, bridge domains, EPGs, contracts, VLANs, VXLAN, COOP, VPC, and L3Out
- Configure, operate, and maintain Cisco ACI fabric using APIC controllers and Nexus 9000 spine–leaf architecture
- Perform lifecycle management activities such as upgrades, patching, and failover testing
- Monitor fabric health and performance using APIC dashboards, SNMP, syslog, packet capture, and automation tools
- Conduct detailed root cause analysis and drive continuous improvement initiatives
- Develop and maintain automation scripts using Python and Ansible to support operational efficiency
- Maintain accurate documentation including network diagrams, configurations, and operational procedures
- Participate in change management processes with a focus on risk mitigation
- Work with vendors for escalation and resolution of hardware and software issues
Collaborate with cross-functional teams to support onboarding, optimisation, and operational excellence