Identity Verification Authentication Engineer Intermediate

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

900 HOPE WAY

City:

ALTAMONTE SPRINGS

State:

Florida

Postal Code:

32714

Job Description:

Responsible for providing intermediate-level support and participating in projects involving applications, solutions, integrations, and infrastructure maintained by the Single Sign-On (SSO) and Authentication Management team. This role supports and administers enterprise authentication platforms, including SecureAuth, CLEAR, Microsoft Multi-Factor Authentication (MFA), and related identity and access management technologies, ensuring secure and reliable access to organizational resources. 

Maintains service level agreements (SLAs) through effective use of IT service management and ticketing systems to investigate, troubleshoot, resolve, and document authentication-related incidents, requests, and problems. Assists with the implementation, configuration, maintenance, and support of authentication solutions, integrations, and access management processes across the enterprise.

Creates, maintains, and updates technical documentation, operational procedures, and knowledge base articles to ensure accuracy and consistency. Serves as a point of escalation for Associate Engineers and provides guidance and technical assistance as needed. Participates in system upgrades, testing, maintenance activities, and continuous improvement initiatives related to authentication services.  Demonstrates working knowledge of scripting and automation technologies, such as PowerShell, to support operational tasks, system administration, troubleshooting, reporting, and process improvements within the authentication and identity management environment.

Maintains availability through phone, instant messaging, and email during normal business hours and provides after-hours support for critical issues as required. Participates in the Identity Management (IDM) team's on-call rotation and responds to service-impacting incidents to ensure the continued availability and security of authentication services.

Maintains the highest standards of security, privacy, and compliance by safeguarding account information and ensuring the protection of Personally Identifiable Information (PII), Protected Health Information (PHI), and other sensitive data at all times. Supports organizational security policies, regulatory requirements, and best practices related to identity, authentication, and access management.

Knowledge, Skills, and Abilities:
• Ability to comprehend and write technical documentation. [Required]
• Strong verbal and written communication skills. [Required]
• Advanced knowledge of Microsoft Office and Microsoft Office 365. [Required]
• Working knowledge of Active Directory, DNS, DHCP, Certificates [Required]
• Working knowledge of Microsoft Azure [Required]
• Strong customer service and support skills. [Required]
• Ability to work well with people of varying levels of technical abilities. [Required]
• Ability to gather, analyze, report, and present information. [Required]
• Ability to train and educate others [Required]
• Solid understanding of Active Directory, DNS, DHCP, Certificates [Preferred]
• Solid understanding of Microsoft Azure [Preferred]
• Solid understanding of ITIL principles [Preferred]
• Knowledge of PowerShell [Preferred]

Education:
• Bachelor's four-year degree related to information technology [Required]

Field of Study:
• Four-year degree related to Information Technology

Work Experience:
• 2+ experience in healthcare information systems. [Preferred]
• 2+ project management experience. [Preferred]
• 4+ server/systems/network administration experience in a work environmen [Required]
• 5+ it experience [Required]
• Change management experience. [Preferred]
• Experience with Microsoft Project, and planning/managing execution of project-related tasks. [Preferred]

Additional Information:

Licenses and Certifications:
•A+ Certification [Preferred]
•CompTIA Security+ Certification [Preferred]
•Microsoft Certified: Fundamentals series (Cloud, Azure, AI, Data, Security etc.) (FUNDAMENTALS) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$66,170.74 - $123,073.07

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.