Back to jobsCustomer relationship management to build partnership with customers.
Support the local Quality Management in terms of implementation & understanding of customer requirements within the respective plant to ensure the fulfilment of customer.
Ensure execution of required qualification and reliability plans during NPI process to timely implement and delivery of agreed reporting required for the assigned customers.
Drive the 8D process in the respective Plant for assigned customers and ensure in time feedback.
Support of customer audits/visits on site and virtual to serve customer on issues/projects/NPI and ensure proper audit preparation in the respective Plant.
Claims are regularly monitored in QNECT and the CQM Dashboard, correctness of data is ensured, and mistakes are corrected accordingly to ensure customer quality information is collected, shared and properly maintained in the relevant systems and preparation of monthly reports and presentation.
Keep a properly customer Communication and do voice collection of customer to coordinator between customer and plant (off spec, change request from customer side, line qualification), pass down customer voice to plant immediately (Spec review, Key learning, new technology), provide necessary trainings and guidance to plant interface for customer specific topics.
Organize rework/sorting at customer side, external companies or AT&S plants to minimize scrap and to ensure low costs.
Willing to travel.
Execution of internal process- and system audits (if applicable).
